Support levels

Overview

Revio offers 2 hours of free support per merchant per month. Once you exceed these support hour allocations, support fees will be charged to your processing account.

Support package	Details	Comments
Standard	2 hours, email only	Per Revio profile
Starter	6 hours, dedicated Slack	Billed in advance, monthly
Premium	15 hours, dedicated Slack	Billed in advance, monthly
Enterprise	28 hours, dedicated Slack and Success Manager	Billed in arrears, monthly
No Support Plan /Out-of-bundle support	Usage basis	Billed in arrears, monthly

Please speak with your Revio account manager about our support packages to find the best solution for you.