Support levels
Overview
Revio offers 2 hours of free support per merchant per month. Once you exceed these support hour allocations, support fees will be charged to your processing account.
| Support package | Details | Comments |
|---|---|---|
| Standard | 2 hours, email only | Per Revio profile |
| Starter | 6 hours, dedicated Slack | Billed in advance, monthly |
| Premium | 15 hours, dedicated Slack | Billed in advance, monthly |
| Enterprise | 28 hours, dedicated Slack and Success Manager | Billed in arrears, monthly |
| No Support Plan /Out-of-bundle support | Usage basis | Billed in arrears, monthly |
Please speak with your Revio account manager about our support packages to find the best solution for you.
Updated 11 months ago